Privacy Policy

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At Whale Shop (“we”, “us”, or “our”), operating at whalepumping.com, we respect your privacy as seriously as we respect marine safety standards. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from our marine equipment store.

1. Information We Collect

We collect information necessary to serve marine professionals and boating enthusiasts worldwide:

• Personal Identification: Name, email, phone number, shipping/billing addresses for order processing
• Commercial Details: Business name, VAT number, purchase orders for wholesale accounts
• Payment Information: Encrypted payment details (processed through PCI-compliant gateways)
• Technical Data: IP address, browser type, device information for security and analytics
• Marine-Specific Data: Vessel information for product compatibility checks

2. How We Use Your Information

Your data helps us maintain the same reliability you expect from our bilge pumps and battery systems:

• Process orders for marine equipment and manage commercial accounts
• Provide technical support for complex installations (e.g., battery management systems)
• Prevent fraud in high-value marine transactions
• Improve product offerings based on marine industry needs
• Comply with international shipping regulations
• Send service-related communications (order confirmations, marine safety updates)

3. Data Sharing & Disclosure

We share information only as necessary to keep your marine operations running smoothly:

• Payment Processors: Secure transaction handling (Visa, MasterCard, PayPal)
• Shipping Providers: Delivery coordination, especially for international marine shipments
• Marine Manufacturers: For warranty registration on specialized equipment
• Legal Compliance: When required by maritime or international trade laws

We never sell your data to third-party marketers.

4. Data Storage & Security

We protect your data with the same diligence we apply to our saltwater-resistant products:

• Enterprise-grade SSL encryption for all transactions
• PCI-DSS compliant payment processing
• Regular security audits of our systems
• Limited employee access to sensitive data
• Data retention only as long as necessary for marine business purposes

5. Your Rights

As a valued marine professional, you have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate information (especially important for shipping details)
• Request deletion of data not required for legal/commercial purposes
• Object to processing of your personal data
• Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

We use cookies and similar technologies to ensure smooth navigation of our marine equipment catalog:

• Essential Cookies: For shopping cart functionality and secure checkout
• Performance Cookies: To improve website speed for users in remote marine locations
• Analytics Cookies: To understand how marine professionals use our site

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we serve marine professionals globally (excluding certain Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Changes to This Policy

We may update this policy as marine regulations evolve. Significant changes will be communicated to commercial account holders via email.

Whale Shop – Protecting Your Data Like We Protect Your Vessel Since 1985